FAQ

Frequently Asked Questions

Everything most users want to know before installing, signing in, recharging, using OCR, or contacting support.

ThinkPulse is a Chrome browser extension that brings AI assistance into your browsing experience. You can ask questions from the popup or sidepanel, use page context, capture text or images/OCR where supported, and continue working without switching tabs.

Install ThinkPulse in Chrome or a Chromium-based browser, click the extension icon, sign in with Google, and then open the popup or sidepanel on the page where you need help.

Yes. ThinkPulse uses Google sign-in to connect your usage, plan access, wallet balance, notifications, and support review history to the right account.

Free access is available first. Any paid top-up balance unlocks Basic access. A top-up balance of ₹100 or more unlocks Premium access. Wallet recharge starts from ₹10 and payment details are shown before confirmation.

No. Plan level is based on paid top-up balance. Bonus or reward credits can help eligible usage, but they do not turn a free account into Basic or Premium by themselves.

You can recharge the wallet, or set up your own API keys where ThinkPulse supports BYOK-style usage. Managed system AI/OCR usage may require active wallet balance.

ThinkPulse focuses on popup chat, persistent sidepanel chat, context-aware questions, OCR/image capture workflows, account-linked billing, wallet recharge, and support/admin flows for plan and account management.

ThinkPulse uses account-verified payment flows and payment processor infrastructure. We do not store raw payment card data on ThinkPulse servers.

ThinkPulse is designed to use the data needed to operate the service, such as selected/captured content for AI processing, account information, payment records, and logs needed for reliability and support. Review the Privacy Policy for complete details.

ThinkPulse currently targets Google Chrome and Chromium-based browsers that support modern extension APIs such as side panels, identity, storage, and scripting.

Email thinkpulse@gmail.com with your registered email, browser version, exact issue, screenshot/error text if available, and payment/order ID for billing cases.

Still need help?

Billing, technical issues, OCR problems, account access, and payment questions route faster when you include your registered email.